Senator Baldwin, Attorney General Kaul push Meta for answers on poor customer service to Wisconsin small businesses · The Badger Herald

U.S. Senator Tammy Baldwin and Attorney General Josh Kaul insist on Meta to answer concerns for poor customer service with small businesses in Wisconsin, according to a press release from Senator Baldwin.

Wisconsin small business owners are facing issues regarding regaining access to their hacked social media accounts. Meta, the company that owns Facebook and Instagram, has been called on to answer a series of questions presented by Baldwin and Kaul.

“While Meta claims to be ‘in the business of small business,’ these small businesses can face enormous obstacles to regaining access to their accounts following a hack, resulting in lost income for weeks to months at a time,” Baldwin and General Kaul said in their letter to Meta Platforms. 

Currently, Meta treats these businesses as end users — holding the same automated rules for locking small businesses out of their accounts as they would for…

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